Notetaking

SADeaf offers a notetaking service which was launched in May 2014.

We have a pool of notetakers to draw from, and who are deployed mostly to clients studying in institutes of higher learning such as ITEs, polytechnics and universities. Notetakers are carefully matched to clients based on their skill-sets and background.

 

Standard Rates for Notetaking Services

Service requested from Fee
per hour
Minimum hours*
| Minimum Fee
Government Boards $30 2 hours | $60
Legal $30 2 hours | $60
NCSS $30 2 hours | $60
Corporates/Groups $30 2 hours | $60
Registered Client $10 3 hours | $30
Registry of Marriages $10 2 hours | $20
Syariah Court $30 2 hours | $60
State / Family Courts $30 2 hours | $60
Tourist $50 2 hours | $100
Unregistered Individual $30 2 hours | $60
Voluntary Welfare Organisations $20 2 hours | $40

In addition:

  1. Late booking: $30 Levy Charge (for requests made within 3 working days before the date of requested service).
  2. Late cancellation: $10 Levy Charge (for requests cancelled less than 24 hours from start time of requested service)
  3. Minimum charge is chargeable for cancellations made less than two hours from start of requested service.
  4. Actual billable duration of service will be rounded up to the next hour.
    For example, if service is provided for 2 hours 15 minutes, it will be billed as 3 hours of service.
  5. Requests for different modules/subjects/nature of lessons (lectures/tutorials/practicals) will be considered as separate requests.

*The minimum billable hours policy is to cover the overhead costs of activating a service provider to deliver the service. Such costs include professional fees, operational and administrative costs, transport and other invisible expenses incurred.

Terms and Conditions for Notetaking Service

  1. Requests for Notetaking services shall be made on the standard Online Notetaking Service Form from the Singapore Association for the Deaf (SADeaf) for the first request. Subsequent requests can be done via email communication.
  2. Clients shall be required to send the Notetaker any relevant documents/materials before the class/event. Materials may include: Emcee Script(s), Guest-of-Honour speech, event programme details, Minutes of the meeting, Agenda, Course materials, lesson notes, or any other description. SADeaf shall reserve the right to reject applications without supporting documents/materials.
  3. For batch requests, requesters are advised to submit their requests two weeks before the start of the study term. For ad hoc requests, requesters are advised to submit their requests at least seven days in advance. This is to allow sufficient time for us to allocate Notetakers.
  4. A levy charge of $30 will be imposed for late booking, i.e. requests made within three working days prior to the date of requested service.
  5. A levy charge of $10 will be imposed for cancellations made less than 24 hours from start time of requested service.
  6. A change in time and date to an existing booking is considered a New Request. A levy charge of $30 will be imposed if the change then results in it needing to be fulfilled within 3 working days as notetakers may need to be reallocated.
  7. Notetakers shall not be obliged to wait for more than an hour for the client after the requested start time. If the client does not turn up, the minimum notetaking charge shall still be chargeable. However, should the client inform the notetaker within the hour after the requested start time, the Notetaker shall wait and carry on Notetaking service in the client’s presence thereafter.
  8.  Notetakers are obliged only to take notes in the presence of the client.
  9. If the notetaking service is cancelled less than two hours before the appointed time, the minimum notetaking charge shall still be chargeable.
  10. All requests shall be processed within three working days. However, the notetaker assigned shall be made known to the requester only three days prior to the appointed date.
  11. Invoice shall be mailed to the requester upon completion of the notetaking service.
  12. SADeaf may reject a request or withdraw an application with a written notice at least three working days prior to the appointed date.
  13.  SADeaf may alter or amend the Terms & Conditions and the notetaking charges at any time at its own discretion with prior notice.

(Last updated: 06 May 2018)