Expanding Accessibility: Singapore Introduces Video Relay System for the Deaf Community
A video featuring the Video Relay Service, was published on Channel News Asia’s YouTube channel on 27 February 2025. New video-relay system to help Singapore’s deaf community get easier access to everyday services
Singapore is taking significant steps toward inclusivity with the introduction of a new video relay service(VRS) designed to assist the deaf community in accessing everyday services. This system enables users to communicate using Singapore Sign Language (SgSL) through a centralized pool of interpreters, facilitating tasks such as booking appointments and checking bank details.
The implementation of this system is part of a broader national effort to improve inclusivity and follows the Social and Family Development Ministry’s initiative to recognize SgSL as the official language for the deaf community. This move aims to increase participation and inclusion of deaf individuals in workplaces, international events, and educational settings.
The video relay service, facilitated through platforms like Zoom, promises to streamline communication for deaf individuals by providing instant access to interpreters. This could significantly reduce the delays currently experienced with alternative communication methods such as emails or online chats, which can take several days to process requests.
Overall, the introduction of the video relay system marks a pivotal step in Singapore’s journey toward an inclusive society, offering the deaf community enhanced independence and integration into the broader social fabric.
SADeaf administrator
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