About VRS

SADeaf Video Relay Service (VRS) allows Deaf people to make phone calls, e.g. to banks, telcos or other businesses, customer service hotlines, hospitals, through a sign language interpreter, using video calls.

If a VRS interpreter asked you to call us back, please click here for further instructions.

How It Works

Register before making a call.
Book a timeslot for a call, provide your information, including the phone number you want to call.
Initiate the Zoom video call through the link given.
An interpreter will come on the video call and then place a call to the service, hotline or phone number you wish to reach.
The interpreter will communicate your message to the hearing person at the service, hotline or phone number you wish to reach, and vice versa, all in real-time.
After using the service, you give us feedback so we can keep improving the service.

Operating Hours:
Monday to Friday, 9:30 AM to 4:30 PM
Except Eves of Public Holidays & Public Holidays

Call VRS Now

Please be ready with the phone number you want to call.

Please expect a waiting time for the next available VRS interpreter. Thank you for your patience.

Book VRS Later

Set an appointment to use VRS within the next 30 days.

You will receive an email with the Zoom link at the appointment time. You must join the Zoom call within 5 minutes, or the call will be cancelled automatically.

FAQs

Who is VRS for?

Deaf Individuals that use Singapore Sign Language (SgSL): To communicate with hearing people, e.g. banks and other businesses, customer service hotlines, hospitals.

How to get started?

Sign up: Register for VRS.
Equipment: Ensure you have a laptop or handphone with a camera and internet connection. You need to allow camera access when you connect to an interpreter.
Start using VRS: Connect to an interpreter via the buttons on this page.

What can you use VRS for?

Customer service calls to government agencies, banks, utilities, and other such services.
Making appointments, inquiries, and other routine communications.
Professional calls to colleagues or business contacts.
Personal calls to friends and family.

What can’t you use VRS for?

Emergency calls to 995 or other emergency services – the Police emergency SMS number is 70999 and the SCDF’s emergency SMS number is 70995.
Calls that require third-party billing or involve financial transactions beyond customer service inquiries.
Illegal activities or calls that violate laws and regulations.
Calling interpreters for advice or casual chats.

What to do if you receive a call from a VRS interpreter?

The VRS interpreter will provide a short greeting message to help you understand how the call works.
Speak to the deaf caller as per normal. The interpreter would provide sign language interpretation in both directions seamlessly.
As interpretation has a lag time, please expect pauses in speech and delays in responses. Thank you for your patience and understanding.

Is VRS free?

At the moment, VRS is provided free to Deaf and hard-of-hearing users.

Contact Us

After using the service, you give us by submitting our Feedback Form so we can keep improving the service.
If you have any questions or comments, send us an email at vrs@sadeaf.org.sg.

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