DEAF ACCESS SERVICES – SIGN LANGUAGE INTERPRETATION SERVICE

 

Sign language interpretation is a core service run by DAS for our Deaf clients who depend on sign language to access information and help with communication.

 

We have seven staff interpreters, of whom six are hearing and one is a Deaf interpreter. They are able to interpret in Singapore Sign Language (SgSL), Pidgin Sign English (PSE), Signing Exact English (SEE), or a combination of the above.

 

Our staff interpreters also have extensive interpreting experience in a diverse range of settings – at schools, law courts, corporate workshops, government functions among other places and events. All our interpreters follow a professional code of ethics, which includes appropriate conduct when on official duty and safeguarding clients’ privacy.

 

If our full-time interpreters are fully booked, we may also assign an interpreter from our pool of community interpreters.

 

 

Free Interpretation Services

SADeaf members are entitled to 20 Free Interpretation Service (FIS) in a year.

 

Note that these are applicable to personal requests to be paid by clients.
Institutes/organisations which are making the service request for their clients/students are to refer to the standard rates (see next section).

 

Interpretation Service Charges for SADeaf Members (per interpreter)

  1. Each FIS is limited to four continuous hours per session.
  2. $10 per hour (for hours beyond the Free Interpretation Service on the same day).
  3. For members who have used up their FIS for the year, the following standard rates apply
    • Registered Client: $10/hour, minimum payable of three hours ($30).
    • Unregistered Individual: $30/hour, minimum payable of two hours ($60).
  4. Late Booking: $30 Levy Charge.
  5. Late Cancellation: $10 Levy Charge or forfeit of one FIS (for cancellations made less than 24 hours from start time of requested service).
  6. Minimum Charge is chargeable for cancellations made less than two hours before start of requested service. If you are using FIS for this session, one FIS will be forfeited.
  7. Actual billable duration of service is rounded up to the next hour.
    For example, if service is provided for 2 hours 15 minutes, it will be billed as 3 hours of service.

 

4 Easy Steps to enjoy Free Interpretation Service (FIS)

 


RATES FOR INTERPRETATION SERVICES

Service requested from Fee
per hour
Minimum hours
| Minimum Fee
Affiliates (such as SSD and MVS) $10 3 hours | $30
SADeaf Staff $10 3 hours | $30
Government Boards $30 2 hours | $60
Legal $30 2 hours | $60
NCSS $30 2 hours | $60
Corporates/Groups $30 2 hours | $60
Registered Client $10 3 hours | $30
Registry of Marriages $10 2 hours | $20
Syariah Court $30 2 hours | $60
State / Family Courts $30 2 hours | $60
Tourist $50 2 hours | $100
Unregistered Individual $30 2 hours | $60
Voluntary Welfare Organisations $20 2 hours | $40

 


Terms and Conditions for Interpretation Service

1. Requests for interpretation services should be made on the standard form available for download here. Hard copies can be obtained from SADeaf.
2. Requestors shall be required to attach any relevant documents/materials in the submission of Application form. SADeaf shall reserve the right to reject applications without supporting documents/materials.
3. Requestors shall be advised to submit their requests at least seven days in advance. A levy of S$30.00 may be imposed for request given at short notice.
4. Requestors shall inform SADeaf on the preferred sign system and/or spoken language(s) used by the Deaf and/or Hearing clients(s) where possible.
5. Usage of interpretation service will be rounded up to the next whole hour for each assignment per day during billing.
6. Interpreters shall not be obliged to wait for more than an hour for the client upon arrival at the assigned location. If the client did not turn up, the minimum interpretation charge shall still be chargeable.
7. Cancellation of service shall be done at least one working day prior to the assignment.
8. If the interpretation service were cancelled in less than one working day in advance, but more than two hours before the appointed time, a levy of S$10.00 shall be imposed.
9. If the interpretation service were cancelled less than two hours before the appointed time, the minimum interpretation charge shall still be chargeable.
10. All requests shall be processed within three working days. However, the interpreter assigned shall be made known to the requestor only three days prior to the appointed date.
11. Invoice shall be mailed to the requestor upon completion of the interpretation service.
12. SADeaf may reasonably reject a request or withdraw an application with a written notice at least three working days prior to the appointed date.
13. SADeaf may reasonably alter or amend the Terms & Conditions and the interpretation charges at any time at its own discretion with prior notice upon receipt of request.

 

How To Book An Interpreter 

 

Download the Interpretation Service Form, fill it up and e-mail to terp-service@sadeaf.org.sg.

Interpretation Service Form .PDF | .DOC

 

Download here for Free Interpretation Service Form .PDF | .DOC

(Note terms and conditions apply. Please check the poster for details.)

 

For tips on how to use the services provided by our interpreters or other queries, do have a look at our brochure and this comic strip! Or you can email to terp-service@sadeaf.org.sg for queries.

 

Do also check out our Facebook page and our blog!

 

 

 

Interpretation Feedback Form 

 

Please give your feedback here upon receiving our service. Your feedback is important for us to improve our service to serve you better.